Can I return a pair of shoes if I decide I don't want them?

Yes. We guarantee to refund any item you are not completely happy with, when you return it to us unworn and in saleable condition within 8 days of receipt. Refunds will be credited to your card. Postage and packing to be paid by the customer.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.

The refund will be processed once we have received your goods. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from JAN JANSEN. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.