Terms & Conditions
Terms and Conditions
Welcome to the JANJANSENLONDON.CO.UK website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Before placing an order, if you have any queries relating to these terms and conditions, please email us at info@janjansenlondon.co.uk, or call 020 8883 3961 Monday-Saturday 10am-5.30pm.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
Returns
We guarantee to refund any item you are not completely happy with, when you return it to us unworn and in saleable condition within 8 days of receipt. Refunds will be credited to your card. Postage and packing to be paid by the customer.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once we have received your goods. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from JAN JANSEN. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
Delivery
UNITED KINGDOM
£6.50 sent Special Delivery
EUROPE
£10.50
PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are European sizes.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail store may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail store. Some website promotions may not be available to customers in particular jurisdictions.
PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
<!--[if !supportLists]-->· <!--[endif]-->The product ordered being unavailable from stock
<!--[if !supportLists]-->· <!--[endif]-->Our inability to obtain authorisation of payment
<!--[if !supportLists]-->· <!--[endif]-->The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.
PRIVACY POLICY STATEMENT
We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
We ask for your name, telephone number, home address, and email address. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details.
We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Jan Jansen. If you do not wish to be contacted for these purposes, we offer three ways in which you can inform us about your marketing preferences:
<!--[if !supportLists]-->· <!--[endif]-->send an email to info@janjansenlondon.co.uk writing "unsubscribe" in the subject heading; or
<!--[if !supportLists]-->· <!--[endif]-->call our shop - see the "CONTACT US" section
<!--[if !supportLists]-->· <!--[endif]-->write to us at our shop – see the “CONTACT US” section
We will not pass your information on to other companies or other third parties for marketing purposes unless you have agreed for us to do so.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.